Shipping policy

Order Processing Time

Orders are processed within 1 business day (Monday–Friday).
Orders placed before 2:00 PM (EST) are processed the same day. Orders placed after business hours or on holidays will be processed the next business day.

Shipping Rates & Delivery Times

🇺🇸 United States (Domestic Shipping Only)

Free Standard Shipping - Orders $50.00 and above
Estimated delivery: 3–4 business days

Standard Shipping - Orders $0.00 – $49.99
Shipping cost: $2.99
Estimated delivery: 3–4 business days

    No International Shipping:

    We currently ship only within the United States. Worldwide shipping is not available at this time.

    Total Delivery Time

    Total delivery time includes processing + shipping:

    • United States: approximately 4–5 business days

    Delivery times are estimates only and may vary due to:

    • Carrier delays
    • Weather or peak seasons

    Shipping Carriers

    We ship using major carriers such as USPS, UPS, and other logistics partners.

    Shipping Coverage

    We currently ship only within the United States.

    Order Tracking

    Once your order has shipped, you will receive a confirmation email with a tracking number and tracking link.

    Split Shipments

    Some orders may be shipped in multiple packages depending on product availability or warehouse location. There are no additional shipping charges for split shipments.

    Order Changes & Cancellation

    • Orders can be canceled or modified within 24 hours of placement.
    • After this period, orders may already be processed and cannot be changed or canceled.
    • To request a cancellation, contact: support@yourawesomelife.org

    Damaged, Defective, or Incorrect Items

    If you receive a damaged, defective, or incorrect item:

    • Contact us within 30 days of delivery
    • Provide a photo of the item
    • We will offer a replacement or refund

    Delivered but Not Received

    If tracking shows your order as delivered but you cannot locate it:

    • Check around your property
    • Check with neighbors or building management
    • Contact the shipping carrier

    If the issue persists, contact our support team for assistance.

    Contact Information

    Customer Support Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)

    support@yourawesomelife.org 

    +1 423-838-9172

    We typically respond within 12 business hours.